Privacy Policy

Last Updated: March 26, 2026

At Synaptica Health LLC (“Synaptica”) your privacy is important to us. Our Privacy Policy describes the information we collect, how we collect the information, the reasons we collect information, and how we share or use the information we collect. This Privacy Policy also describes the choices you have with the information we collect, including how you can manage, update, or request to delete information.

Please take a moment to review this Privacy Policy. You may scroll through this Privacy Policy or use the headings below. It is important that you understand this Privacy Policy. By using our Platform, you are agreeing to the terms of this Privacy Policy. If you have any questions or concerns about this Privacy Policy, you may Contact Us at any time.

Table of Contents

  • I. – Who is Synaptica?
  • II. – Key Terms & Definitions and Our Privacy Policy
  • When does our Privacy Policy apply?
  • When does our Privacy Policy not apply?
  • Our Privacy Policy and Terms of Use.
  • III. – Personal Information
  • What is Personal Information?
  • What types of Personal Information do we collect?
  • How do we collect your Personal Information?
  • How do we use your Personal Information?
  • How do we share your Personal Information?
  • AI Features
  • Your choices about how we share your Personal Information.
  • How do I access and correct my Personal Information?
  • California Disclosures
  • IV. – Who may use the Services?
  • V. – Children’s Privacy
  • VI. – Does Synaptica respond to Do Not Track signals?
  • VII. – Data Security
  • VIII. – Changes to our Privacy Policy
  • IX. – Contact Us

Who is Synaptica?

Synaptica is an AI-powered biotechnology research company that develops digital solutions, applications, and tools that simplify disease management and empower families. Our mission is to transform rare disease care through innovation and collaboration and bridge the gap between individuals living with rare diseases and the insights that drive better care.

Synaptica is not a medical group, health care provider, or telemedicine service. We do not deliver medical diagnosis or treatment. Instead, we provide individuals living with rare diseases with access to a no-cost mobile application to log symptoms and disease related events and medication reminders. In turn, we may disclose or sell de-identified aggregated information to third parties, such as pharmaceutical companies or researchers, for marketing, advertising, research, or other purposes without restriction in accordance with applicable law.

Key Terms & Definitions and Our Privacy Policy

It is helpful to start by explaining some of our key terms and definitions used in this Privacy Policy.

When does our Privacy Policy apply?

This Privacy Policy describes the types of information we may collect from you when:

You visit or use our Platform, including our Website and App(s); and

We communicate in e-mail and other electronic messages between you and us.

When does our Privacy Policy not apply?

This Privacy Policy does not apply to information collected by:

Us offline or through any other means, including on any other website operated either by us or by a third party, unless the website is listed above or links to this Privacy Policy;

Any third party, including through any application, content, or website (including advertising) that we may provide a link to or that is accessible from our Platform; or

Us or any of our affiliates or subsidiaries related to your or any other individual’s employment or potential employment with us.

Our Privacy Policy and Terms of Use.

This Privacy Policy is incorporated into our Terms of Use, which also apply when you use our Platform.

Personal Information

What is Personal Information?

Personal information is information from and about you that may be able to personally identify you. We treat any information that may identify you as personal information. For example, your name and e-mail address are personal information.

What types of Personal Information do we collect?

We may collect and use the following personal information (hereinafter, collectively referred to as “Personal Information”):

How do we collect your Personal Information?

We collect most of this Personal Information directly from you. For example, when you provide us with your Personal Information on the Website or App. Additionally, we will collect information from you when you visit our Website or App and fill out forms, or otherwise use our Services.

We may also collect Personal Information in the following ways:

When You Contact Us. When you contact Synaptica directly, we will receive the contents of your message or any attachments you may send to us, as well as any additional information you choose to provide.

From third parties. With your consent, we may collect Personal Information from third parties, such as Apple Health, Google Health, and other third-party platforms that may maintain your Personal Information.

We will also collect information automatically as you navigate through our Platform. We use the following technologies to automatically collect data:

Cookies. We and our service providers may use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Platform or Services through your computer or mobile device. A “cookie” is a small file or piece of data sent from a website and stored on the hard drive of your computer or mobile device. Some of the cookies we use are "session" cookies, meaning that they are automatically deleted from your hard drive after you close your browser at the end of your session. Session cookies are used to optimize performance of the Website and to limit the amount of redundant data that is downloaded during a single session. We also may use "persistent" cookies, which remain on your computer or device unless deleted by you (or by your browser settings). We may use persistent cookies for various purposes, such as statistical analysis of performance to ensure the ongoing quality of our Platform and/or the Services. We and third parties may use session and persistent cookies for analytics and advertising purposes, as described herein. On your computer, you may refuse to accept browser cookies by activating the appropriate setting on your browser, and you may have similar capabilities on your mobile device in the preferences for your operating system or browser. However, if you select this setting you may be unable to access or use certain parts of our Platform or the Services. Unless you have adjusted your browser or operating system setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Platform.

Google Ads (AdWords). Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: Google Ads Settings. Google also recommends installing the Google Analytics Opt-out Browser Add-on – Google Analytics Opt-out– for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: Google Privacy Terms.

Google Analytics. We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information relating to your use of our Platform. Google Analytics uses cookies, to help our Platform analyze how users use our Platform. You can find out more about how Google uses data when you visit our Platform by visiting “How Google uses data when you use our partners' sites or apps”, (located at How Google uses data). For more information, please visit Google and pages that describe Google Analytics, such as Google Analytics Privacy.

Meta (Facebook) Pixel. We use Meta Pixel, a web analytics and advertising service provided by Facebook Inc. (“Facebook”) on our Platform. With its help, we can keep track of what users do after they see or click on a Facebook advertisement, keep track of users who access our Platform or advertisements from different devices, and better provide advertisements to our target audiences. The data from Meta Pixel is also saved and processed by Facebook. Facebook can connect this data with your Facebook account and use it for its own and others advertising purposes, in accordance with Facebook’s Data Policy which can be found at Facebook Data Policy. Please click here if you would like to withdraw your consent for use of your data with Meta Pixel Facebook Ad Settings.

Mixpanel. Mixpanel is provided by Mixpanel Inc. (“Mixpanel”). You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of the Mixpanel service please visit Mixpanel’s site. For more information on what type of information Mixpanel collects, please visit Mixpanel’s terms of use.

Other third party tools. We use other third party tools which allow us to track the performance of our Platform. These tools provide us with information about errors, app and website performance, and other technical details we may use to improve our Platform and/or the Services. For more information related to these third-party analytics providers please review How do we collect your Personal Information?.

By continuing to Allow us to use any of the above described technologies, you hereby consent to our recording OF YOUR: (I) USE OF THE PLATFORM OR OTHER COMMUNICATIONS YOU MAY HAVE WITH OUR PLATFORM AND THE DISCLOSURE OF SUCH INFORMATION TO THIRD-PARTY COOKIE, WEB BEACON, PIXEL OR OTHER PROVIDERS; AND/or (II) MOUSE MOVEMENTS, KEYSTROKES, NAVIGATION PATHWAYS, OTHER ACTIONS THAT YOU TAKE OR COMMUNICATIONS YOU MAY HAVE WITH OUR PLATFORM AND OTHER USE OF SUCH TOOLS AND OUR DISCLOSURE OF SUCH RECORDED INFORMATION TO THIRD-PARTY PROVIDERS OF SUCH TOOLS.

How do we use your Personal Information?

We may use your Personal Information for the following purposes:

Operate, maintain, supervise, administer, and enhance our Platform or the Services, including monitoring and analyzing the effectiveness of content on the Platform, aggregate site usage data, and other usage of the Platform and/or the Services such as assisting you in completing the registration process.

Provide our Services to you, in a custom and user-friendly way.

Provide you with information or Services that you request from us or that may be of interest to you, including through newsletters.

Provide you notices or about your account.

Fulfill any other purpose for which you provide it.

Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including the Terms of Use.

De-identify and aggregate information for analytics, reporting, and any other purposes permitted by law.

Internal testing, research, analysis, and product development, including to develop and improve our websites and applications, and to develop, improve, or demonstrate our products and services (including the training and/or retraining of AI applications).

Respond to law enforcement requests, court orders, and subpoenas and to carry out our legal and contractual obligations.

Authenticate use, detect fraudulent use, and otherwise maintain the security of our Platform and the safety of others.

Perform advertising or marketing of our or our affiliates’ products and services.

Perform advertising or marketing of a third-party’s products and services.

Allow you to participate in interactive features on the Platform.

Any other purpose with your consent.

How do we share your Personal Information?

We may share Personal Information with third parties in certain circumstances or for certain purposes, including:

Our business purposes. We may share your Personal Information with our affiliates, vendors, service providers, and business partners, including our data hosting and data storage partners technology services and support, and data security advisors. We may also share your Personal Information with professional advisors, such as auditors, law firms, and accounting firms.

Other health-focused mobile apps. With your consent, we may share your profile information and data collected from your connected devices with other health-focused mobile applications installed on your mobile device to help you track your health and wellness information. If you share your information with these apps, your Personal Information, including your health information, will be used in accordance with privacy policies for those separate apps, not this Privacy Policy.

With your consent. We may share your Personal Information if you to do so.

Compliance with law. We may share your Personal Information to comply with applicable law or any obligations thereunder, including cooperation with law enforcement, judicial orders, and regulatory inquiries.

Business transfer. We may share your Personal Information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our users are among the assets transferred.

To enforce our rights. We may share your Personal Information to enforce any applicable terms and conditions and Terms of Use, and to ensure the safety and security of our Services and our users.

De-identified aggregated information. We may also disclose or sell de-identified aggregated information to third parties for marketing, advertising, research, or other purposes without restriction in accordance with applicable law.

Third party analytics. We use third parties to understand and evaluate how visitors interact with our Platform and/or the Services. These tools help us improve our Platform and/or the Services, performance, and your experience.

AI Features

The Platform and services use artificial intelligence ("AI") features to improve your experience and the overall experience of the Platform and Services. When we collect Personal Information from an individual who uses the Platform, we may use the Personal Information in conjunction with our AI features to provide the Services, and other internal purposes permitted by applicable laws. AI-generated insights assist but do not replace human decision making.

We may use information we collect to internally refine, improve, and train the models and algorithms that support our AI features, in accordance with applicable law. This helps us enhance AI-driven insights, improve recommendations, and contribute to better outcomes.

Your choices about how we share your Personal Information.

This section of our Privacy Policy provides details and explains how to exercise your choices. We offer you choices on how you can opt out of our use of tracking technology, disclosure of your Personal Information for our advertising to you, and other targeted advertising. We do not control the collection and use of your information collected by third parties. These third parties may aggregate the information they collect with information from their other customers for their own purposes. You can opt out of third parties collecting your Personal Information for targeted advertising purposes in the United States by visiting the National Advertising Initiative's (NAI) opt-out page and the Digital Advertising Alliance's (DAA) opt-out page.

Each type of web browser provides ways to restrict and delete cookies. Browser manufacturers provide resources to help you with managing cookies. Please see below for more information.

Google Chrome

Internet Explorer

Mozilla Firefox

Safari (Desktop)

Safari (Mobile)

Android Browser

Opera

Opera Mobile

For other browsers, please consult the documentation that your browser manufacturer provides.

If you do not wish to have your e-mail address used by Synaptica to promote our own Services or the services of our affiliates or other third parties, you can opt-out at any time by clicking the unsubscribe link at the bottom of any e-mail or other marketing communications you receive from us. This opt out does not apply to information provided to Synaptica as a result of your use of our Platform and/or the Services. You may have other options with respect to marketing and communication preferences through our Platform.

You may also see certain ads on other websites because we participate in advertising networks. Ad networks allow us to target our messaging to users through demographic, interest-based, and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, and web beacons. The networks use this information to show you advertisements that may be tailored to your individual interests.

How do I access and correct my Personal Information?

You can review and change your Personal Information by using the online form. You may also Contact Us to inform us of any changes or errors in any Personal Information we have about you to ensure that it is complete, accurate, and as current as possible or to delete your account. We cannot delete your Personal Information except by also deleting your account with us. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.

California Disclosures

California Civil Code Section 1798.83 (California’s “Shine the Light” law) permits users of our Platform and/or the Services that are California residents and who provide Personal Information in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Information to third parties for their own direct marketing purposes. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared your Personal Information with for the immediately prior calendar year (e.g., requests made in 2026 will receive information regarding such activities in 2025). You may request this information once per calendar year. To make such a request, please Contact Us using the information below.

Who may use the Services?

Synaptica operates subject to state and federal regulations, and the Platform and/or the Services may not be available in your state. You represent that you are not a person barred from enrolling for or receiving the Services under the laws of the United States or other applicable jurisdictions in which you may be located. Access to and use of the Platform and/or the Services is limited exclusively to users located in states within the United States where the Platform and/or the Services is available. The Platform and/or the Services are not available to users located outside the United States. Accessing the Platform and/or obtaining the Services from jurisdictions where content is illegal, or where we do not offer the Platform and/or the Services, is prohibited.

Children’s Privacy

Synaptica understands the importance of protecting children’s privacy in the interactive online world. Our Platform is not designed for, or intentionally targeted at, children 18 years of age or younger. It is not our policy to intentionally collect information from anyone under the age of 18. No one under the age of 18 should submit any Personal Information the Platform, and if we learn that we have collected or received Personal Information from a child under 18, we will delete that information. If you are the parent or guardian of a child under 18 years of age whom you believe might have provided us with their Personal Information, you may Contact Us to request the Personal Information be deleted.

Does Synaptica respond to Do Not Track signals?

Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our Platform is designed to honor such signals and some similar mechanisms that may be sent by your browser or device and we may limit the Personal Information or other information we collect and how we use your Personal Information based upon whether such a signal is transmitted by your browser or device and received by us.

Some web browsers and browser extensions permit you to broadcast the Global Privacy Control signal (“GPC Signal”) as specified at Global Privacy Control. Our Platform is designed to honor the GPC Signal and we will limit the Personal Information or other information we collect and how we use your Personal Information or other information based upon whether such a signal is transmitted by your browser or device and received by us.

Data Security

We have taken steps and implemented administrative, technical, and physical safeguards designed to protect against the risk of accidental, intentional, unlawful, or unauthorized access, alteration, destruction, disclosure, or use. The Internet is not 100% secure and we cannot guarantee the security of information transmitted through the Internet. Where you have been given or you have chosen a password, it is your responsibility to keep this password confidential.

The sharing and disclosing of information via the internet is not completely secure. We strive to use best practices and industry standard security measures and tools to protect your data. However, we cannot guarantee the security of Personal Information transmitted to, on, or through our Services. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on our Platform, in your operating system, or mobile device.

Third-Party Sites

Our Platform may contain links to third-party websites or services that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or services. The privacy practices of these third parties, including details on the information they may collect about you, are subject to the privacy statements of these parties, which we suggest you review.

Changes to our Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our privacy practices, laws, and best practices. We will post any changes we make to our Privacy Policy on this page and the date the Privacy Policy was revised will be identified at the top of the page. If we make material changes to our practices with regards to the Personal Information we collect from you, we will notify you by e-mail to the e-mail address specified in your account and/or. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically accessing the Platform and reviewing this Privacy Policy to check for any changes.

Contact Us

If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, you may contact us at the contact information below or through the “Contact Us” page on the Platform.

How to Contact Us:

Telephone: (678) 332-4177

E-mail: amir@synaptica.com